At Sulobet, protecting the personal information of every player in the Philippines is a core part of how we operate. This Privacy Policy explains what data we collect when you use our platform, why we collect it, how it is stored and used, and what rights you have over your own information. Please read through this page carefully so you fully understand our practices before creating your account or continuing to use the platform.
When you register an account with Sulobet, we collect certain personal details that are necessary to set up and manage your player profile. This includes your full name, date of birth, email address, contact number, and residential address within the Philippines. We also collect a government-issued identification document during the verification process, which is required to confirm that you meet the minimum age requirement of 21 years and that you are a legitimate user based in the Philippines. This information is collected at the point of registration and during any subsequent identity verification checks that may be requested before we process a withdrawal or activate a promotional reward.
In addition to the information you provide directly, Sulobet automatically collects certain technical data when you access the platform through a web browser or through the Sulobet App. This technical data includes your IP address, device type, operating system, browser version, session timestamps, and the pages or features you interact with during each visit. This information helps us maintain platform security, diagnose technical problems, improve the mobile and desktop experience, and detect any activity that may indicate a policy violation such as duplicate account use or fraudulent behaviour. None of this technical data is linked to your identity and used for purposes beyond platform operation and security monitoring.
Financial data is also collected when you make a deposit or request a withdrawal through the Finance section. This includes the payment method you use, transaction references, amounts, and timestamps. We do not store full payment card numbers on our servers; payment processing is handled through secure, third-party payment providers that comply with applicable data protection standards. The financial data we retain is used only for transaction verification, dispute resolution, regulatory compliance, and fraud prevention. Players are encouraged to review the Finance section for a full list of supported payment methods and how each one handles data.
Full name, date of birth, government ID, contact number, and address. Required for account registration and age verification.
IP address, device type, browser, session data. Used for security monitoring and platform improvement.
Transaction references, payment method type, amounts, and timestamps. Used for deposits, withdrawals, and fraud prevention.
Games played, session duration, features accessed. Used to personalise your experience and ensure responsible gaming compliance.
The personal data collected by Sulobet is used exclusively to operate the platform and provide you with a safe, compliant, and enjoyable gaming experience in the Philippines. Specifically, your data is used to verify your identity before account activation and withdrawals, to process and reconcile all financial transactions, to communicate important account updates and service notifications, to apply the correct promotional terms based on your activity, and to monitor for any signs of problem gambling as part of our commitment to responsible gaming. We do not use your personal data to serve third-party advertising, and we do not sell or rent your information to any external commercial parties.
All personal data collected through the Sulobet platform is stored on secure servers that are protected by industry-standard encryption. Access to stored player data is restricted to authorised Sulobet personnel and vetted service providers who require it to perform specific operational functions — such as payment processing, identity verification, and customer support. Every party that accesses player data on behalf of Sulobet is bound by confidentiality obligations and is permitted to use the data only for the specific purpose for which it was shared. We conduct regular internal reviews of data access logs to ensure that no data is accessed beyond what is operationally necessary.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations. If you choose to close your account, we will retain a minimum set of records as required by law or for the purpose of resolving any open disputes or investigations. Once the applicable retention period has elapsed and no legal obligations require further retention, your personal data will be securely deleted or anonymised. If you have questions about how long specific categories of data are retained, you can raise these through the FAQ section.
If you would like to know more about how Sulobet handles your personal information, or if you want to exercise any of your data rights, the FAQ section is the best place to start. Ready to join the platform? Registration takes only a few minutes.